The stops have full C.C.T.V. coverage with cameras linked to a 24 hour
security room.
An emergency help point is installed from which passengers
can call the tram control centre if they see anyone acting illegally or need
information, advice or assistance.
Each tram is capable of carrying 190 passengers, (including 62 seated).
Each of the 13 trams in service at any one time will have a driver and at
least one conductor on board, with extra conductors on trams and at tram stops
during peak times. As well as selling tickets, conductors will provide a
customer service by helping passengers with travel information and assistance
getting on and off the trams if they need it.
People with mobility and sight impairment and hearing difficulties should
benefit from features which are an integral part of the design of the new tram
system, which is claimed to be the first UK tram system to be fully compliant
with the Disability Discrimination Act requirements.
Concessionary bus passes for the elderly and
disabled are valid on NET, providing free transport except during the morning
peak period